Refund Policy

This Refund Policy explains how refunds, replacements, and cancellations are handled by YourStarsBook when you purchase products through yourstarsbook.com.

By placing an order on our Site, you agree to this Refund Policy.

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1. Personalized Products — All Sales Are Final

Our products are custom-made and personalized using information you provide (such as birth date, time, and place). Because of this personalization, all sales are final once production has begun, except where required by law or as expressly stated in this policy.

2. When Refunds or Replacements May Be Granted

We may, at our sole discretion, offer a refund or replacement in the following situations:

• The product arrives damaged or defective
• The product contains a verified printing or production error
• The order was not delivered after reasonable investigation with the carrier

In these cases, you must contact us within 14 days of delivery (or the expected delivery date) and provide reasonable documentation (such as photos or order details).

3. What Is Not Eligible for Refund

Refunds or replacements will not be issued for:

• Errors caused by incorrect or incomplete information provided by the customer
• Changes of mind after an order is placed
• Delays caused by shipping carriers or customs beyond our control
• Perceived dissatisfaction with the content, interpretation, or personal relevance of the product

4. Order Cancellations

Orders may be canceled only before production begins. Once an order has entered production or processing, it cannot be canceled. To request a cancellation, contact us immediately at support@yourstarsbook.com.

5. Refund Method

Approved refunds will be issued to the original payment method used at checkout. Processing times may vary depending on your payment provider.

5A. Referral Rewards and Refunds

Our Referral Rewards Program (see our Terms of Service, section 4A) interacts with this Refund Policy as follows:

• Referral reward payments are promotional payments, sent by PayPal transfer to the purchaser of record. They are not refunds of any referred customer's order, and they do not affect any referred customer's own refund rights under this policy.
• If a referred order is refunded, cancelled, or disputed within the 30 days following its delivery, that sale does not count toward referral rewards.
• If your own order is refunded, the referral program attached to it (including any accrued rewards) is voided.
• Reward payments already sent are final. If a referred order is refunded after its validation period has passed, we absorb that cost — we will not claw back a reward already paid.
• This applies equally whether you kept the book or gave it as a gift: the Program and its payments always belong to the purchaser of record.

6. Chargebacks and Payment Disputes

If you have an issue with your order, we encourage you to contact us before initiating a chargeback or payment dispute. Unauthorized or abusive chargebacks may result in account restrictions and denial of future service. We reserve the right to provide documentation to payment processors to contest invalid disputes.

7. Contact Us

If you have questions about this Refund Policy or believe you qualify for a refund or replacement, please contact us at:

YourStarsBook

Email: support@yourstarsbook.com